bestbuytix

Frequently Asked Questions



Where do the tickets come from on BestBuyTix?

We are connected to one of the largest databases of Ticket Sellers around. BestBuyTix.com acts as an intermediary between buyers and ticket sellers to facilitate the purchase and sale of event tickets.


Ticket Prices

Tickets sold through BestBuyTix are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. These prices are normally determined based on the demand for tickets for the event.

All ticket prices include additional service charges and handling fees as defined on each order. Keep in mind that the markup for the tickets goes primarily to the seller and therefore without a service fee BestBuyTix would not exist and therefore would not be able to provide you great seats to sold out events. The fees are important to maintain the services we provide like the tickets, security and day to day operations...Although our fee is 15% keep in mind our fees are much lower than the industry average.


How,are the tickets shipped?

BestBuyTix uses FedEx because of the security and customer service for you, the buyer. Because FedEx offers speedy delivery from when the tickets are shipped and also requires signature on delivery we are confident that the actual buyer receives their tickets. You also have the ability to track your package through the process of shipping to alow you to feel safer about your purchase. We also do offer the ability to ship to an alternate address at checkout.


When are the tickets Shipped?

Because most venues don't actually print the tickets until a couple of weeks before the event, and then shipped to the original seller of the tickets before being shipped to you. Unfortunately BestBuyTix does not have control on the printing of the tickets it is out of our hands. But keep in the mind the BestBuyTix guarantee, in which your tickets will be shipped to you as soon as they are recieved and before your event or your money back.


Checking out

Ultimately the ticket seller charges your credit card and ultimately fullfills your order. The seller may authorize the charge on the credit card but if the tickets are found to be unavailable all charges will be refunded.


Can I order tickets the same day of an event?

Absolutely, we offer last minute ticket availability for many events. Keep in mind the closer to the event the more likely this will be limited to Will Call, Local Pickup, or emailed tickets. Make sure you note the availability when you are selecting tickets as most sellers will notate whether these options are available.


My ticket has someone elses name on it

Although your ticket has someone elses name on it, fear not! This is the original purchaser of the ticket but is not even looked at when entering an event. All the event cares about is the almighty barcode on the ticket.


What happens if the event is cancelled?

Unfortunately this can happen. Don't worry, BestBuyTix has you covered. If an event is cancelled the ticket price you paid will be completely refunded (minus shipping charges).


What happens if the event is postponed?

And again, unfortunately this can happen as well. No need to worry about this either, your ticket will be valid for the rescheduled date for the same seat and venue location. If you are unable to make the event make sure to sell your tickets with us.


Is BestBuyTix Secure?

We are completely up to date with our security. Check out our Security Page to see how we keep your information secure at checkout. It's true there are many hackers out there waiting to get your information, but BestBuyTix has you covered with the latest in PCI and fraud protection to make sure you are secure. When you are checking out make sure to look at the bottom of your browser, and if you see the lock, you can rest assure you are safe to place your order.


Some other things to know:

-Tickets can be shipped overseas
-Seats are side by side unless otherwise noted
-Tickets are non-refundable, so choose wisely!




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